Fast delivery and returns in France and Europe

🚚 Free delivery in mainland France and Corsica for orders over €20

By opting for delivery to a collection point or locker within the Mondial Relay network, delivery is free for purchases of €20 or more.

For orders under this amount, the price of delivery via Mondial Relay is €2.99.

You simply need to select this delivery method during the ordering process.

Delivery time varies depending on the destination, from 3 to 5 working days.

📦 Free returns in case of damage or processing error

Please inspect your order upon receipt and contact us immediately at contact@groovarts.com if the item is faulty, damaged, or if you have received the wrong item, so that we can assess the problem and resolve it as soon as possible.

If the ordered product is damaged upon arrival or if an error was made on our part during the processing of your order, you will then receive electronically a shipping label to return the received item free of charge.

Your item must be returned in the same condition as when you received it, unused, with tags and in its original packaging.

Upon receipt of your return, you have two options: free reshipment of the original item or a refund to your original payment method within 2 business days. Please note that processing and posting of the refund by your bank or credit card company may take some time.

📜 Returns Policy

We understand that sometimes an item may not meet your expectations. That's why we offer a simple and efficient return policy. You have 30 days to return any product that doesn't satisfy you. As previously stated, the item must be returned in its original condition and unused.

In this case, please note that the return shipping costs remain your responsibility .

Returns by post should be sent to the following address:

Pascal BRABANT 291 K avenue de Dunkerque (Lomme) 59160 LILLE, FRANCE.

For those wishing to return the parcel to a collection point using the services of the company “Mondial Relay”, the shipping address will then be:

Pascal BRABANT - ACTIMOMES 291 avenue de Dunkerque (Lomme) 59160 LILLE, FRANCE.

🚀 Processing process

We are committed to shipping your orders as quickly as possible so you can enjoy your purchases as soon as possible. However, delivery speed also depends on your location, and we cannot be held responsible for delays caused by our shipping partners.

🙂 Additional services

In addition to our delivery and returns services, we also offer real-time order tracking. This allows you to stay informed at every stage of the delivery process. Because your satisfaction is our priority, please don't hesitate to contact us with any questions or concerns about your order or the return process.